Garuda188 is committed to protecting the privacy and personal data of every member. This Privacy Policy explains transparently how we collect, use, store, and protect your information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Please read this document carefully before using our platform.
Privacy Policy Summary: We collect only the data we need, never sell your information to third parties, protect your data with 256-bit SSL encryption, and give you full control over your personal data at any time. Your privacy is not merely a legal obligation to us — it is a moral responsibility.
This Privacy Policy is issued by Garuda188 ("we", "platform") and applies to all users who access or register an account at garuda188.my. This document describes our privacy practices regarding the collection, processing, storage, and disclosure of your personal data.
We are fully compliant with Personal Data Protection Act 2010 (PDPA) Malaysia in all aspects of how we handle user data. As a platform serving Malaysian users, we understand the trust you place in us when sharing your personal information, and we take this responsibility very seriously.
This Privacy Policy should be read in conjunction with Terms & Conditions Garuda188. By using our platform, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the platform and contact us to request data deletion.
Garuda188 only collects information that is strictly necessary to provide safe, compliant, and quality services to our Malaysian users. Below are the categories of data we collect:
| Data Category | Sample Information | Purpose of Collection |
|---|---|---|
| Identification Data | Full name, MyKad number, date of birth | Identity verification (KYC), legal compliance |
| Contact Data | Malaysian phone number, email address | Account communications, OTP verification, notifications |
| Financial Data | Payment methods (TnG, GrabPay, DuitNow), transaction history | Deposit/withdrawal processing, fraud prevention |
| Usage Data | Betting history, games played, session duration | Service improvement, responsible gaming |
| Technical Data | IP address, device type, web browser, location | Account security, suspicious access detection |
We never collect sensitive information such as passwords in plain text, full credit card numbers, or biometric data. All financial data is processed through secure, encrypted payment channels.
Every piece of information we collect has a clear and legitimate purpose. Garuda188 uses your personal data for the following:
Marketing Communication Preferences: We only send you promotional emails or SMS if you have given explicit consent during registration or through your account settings. You may withdraw this consent at any time via the unsubscribe link or by contacting our support team.
Garuda188 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. This is our unwavering commitment to all users.
However, there are limited situations where we may need to share your information with certain parties:
Every third party that receives your data from Garuda188 is bound by confidentiality and data protection obligations that meet or exceed the standards we hold ourselves to.
The security of your personal data is a top priority at Garuda188. We continually invest in the latest security infrastructure to ensure your information is always protected against unauthorised access, loss, or misuse.
Our security measures include:
Data Breach Notification: In the event of a data security breach affecting your information, Garuda188 is committed to notifying you within 72 hours of becoming aware of the incident, in line with Malaysian PDPA best practices.
Garuda188 uses cookies and similar tracking technologies to enhance user experience, analyse platform performance, and keep your account secure. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality and security of your Garuda188 account.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by Garuda188. We respect and fully support the exercise of all these rights:
You have the right to request a copy of all personal data we hold about you. We will provide a full report within 14 business days from the date your request is received.
If any information we hold about you is inaccurate or out of date, you have the right to request an immediate correction. Contact our support team or update it directly in your profile settings.
You may request deletion of your personal data upon account closure, subject to our legal record retention obligations. Financial data may need to be retained for a minimum of 7 years in accordance with Malaysia's AML requirements.
In certain circumstances, you have the right to request that we restrict the processing of your data — for example, while the accuracy of data is under review or a processing objection is being considered.
For processing based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the validity of any processing carried out prior to withdrawal.
If you believe your privacy rights have been violated, you have the right to lodge a complaint directly with us or with the Personal Data Protection Commissioner of Malaysia.
To exercise any of the rights above, please contact us at support@garuda188.my with the subject line "PDPA Rights Request" along with a copy of your identification for verification.
Garuda188 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or to comply with applicable legal requirements. The following are our data retention guidelines:
Once the retention period has ended, your data will be securely deleted or permanently anonymised so it can no longer be linked back to your identity.
Garuda188 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. Each new version will display the latest "Updated" date at the top of this document.
For material amendments — that is, changes that significantly affect how we process your data — we will notify you via:
Your continued use of the Garuda188 platform following any amendments to this Privacy Policy will be deemed your acceptance of the revised terms. If you do not agree with the changes, you have the right to close your account and request deletion of your data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by Garuda188, please contact our Data Protection Officer (DPO) through the following channels:
We take every privacy inquiry seriously and will always strive to resolve your concerns promptly, transparently, and professionally. Your trust is Garuda188's most valued asset.
Six core principles that shape how we handle your personal data every day
All your personal and financial data is protected with 256-bit SSL encryption and TLS 1.3 protocol — the same technology used by leading Malaysian banking institutions such as Maybank and CIMB.
You have full control over your data. Access, correct, restrict, or delete your information at any time through your account settings or by reaching out to our responsive support team.
Garuda188 has never and will never sell, rent, or trade your personal data to advertisers, data brokers, or any third party for commercial purposes. This is our absolute commitment.
All our data handling practices are in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We undergo annual compliance audits to ensure the highest standards are consistently maintained.
Our security monitoring system operates around the clock, automatically detecting and blocking any suspicious access attempts. You will be notified should any unusual activity be detected on your account.
All privacy enquiries and PDPA requests may be submitted in Bahasa Melayu. Our fluent Malaysian-speaking DPO team is ready to help you understand your rights clearly and easily.
Answers to the most frequently asked questions by Malaysian users regarding Garuda188's privacy practices